The terms of using Ontabee

Ontabee, operated by Ontabee Solutions Pvt. Ltd. (a Technoduces company, Coimbatore, India), provides a multi-tenant online ordering and restaurant operations platform. Plans: Free (commission-free ordering with the Ontabee mark on your pages), Single (one location, fully white-labelled), and Multi (2–9 locations, one flat price). Groups of 10+ locations are served under a custom enterprise agreement.

Ontabee does not take a percentage of your order revenue. Your payments run through your own configured payment provider and settle directly to you. This commitment is a core term of the service.

The Free plan costs nothing, with no time limit. Single is $49/month for one location; Multi is $99/month flat for 2–9 locations. Paid plans are billed monthly, no minimum term, cancellable any time. Setup is free for restaurants migrating from GloriaFood.

Your account data and your customers' data belong to you. You may export all of it at any time in machine-readable JSON from the dashboard. On cancellation you have a 30-day offboarding window to export; we then delete or anonymize your data, retaining only what tax and accounting law requires (7 years for financial records). This anti-lock-in commitment is a core term, not a courtesy.

Providing accurate information, configuring your own payment/SMS/email providers, complying with applicable law (including tax and food-service regulations), and the content of your menu and communications to your customers.

Don't use the service to break the law, sell prohibited goods, send spam or unsolicited marketing, infringe others' rights, probe or disrupt the platform's security, or misrepresent who you are. We may suspend accounts that put other tenants, diners, or the platform at risk — with notice where practicable, immediately where necessary.

We target 99.9% monthly availability and operate redundant infrastructure, monitoring, and tested backups, but the service is provided "as is" and no uptime is guaranteed. To the maximum extent the law allows, our aggregate liability is capped at the subscription fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential losses (including lost sales during downtime). Nothing limits liability that cannot lawfully be limited.

Agencies managing restaurant sub-accounts: this section governs what happens when a restaurant leaves an agency — which data and assets travel with the restaurant (its operational data) and which remain agency-owned (e.g. app-store listings under the agency's developer account), plus billing transition. The detailed detachment terms are set out in your agency agreement.

You can cancel any time from the dashboard — Pro simply stops renewing; there's no notice period or exit fee. We may terminate for material breach of these terms with 30 days' notice (immediately for serious abuse or non-payment after dunning). On termination in either direction, the data-export and deletion terms above apply: 30 days to take everything with you, then deletion per the retention schedule.

These terms are governed by the laws of India, and disputes fall to the courts of Coimbatore, Tamil Nadu, where Ontabee Solutions Pvt. Ltd. is registered.